Our Services

Anglicare North Queensland Limited has established the following services in collaboration with the Department of Child Safety, Department of Communities and other government and non-government agencies.

Cairns and Surrounding Areas 1. St John’s Crisis Accommodation 2. St Margaret’s Crisis Accommodation 3. St Luke’s Responsive Placement Service 4. Youth Substance Misuse Service 5. Transitional Housing Program 6. Biboohra House 7. Cairns Homelessness Service Hub 8. Cairns Integrated Crisis Accommodation Service 9. Diversionary Centre 10.Cell Visitor Program Townsville 11.St James’ Responsive Placement Service 12.St Mary’s Responsive Placement Service Mackay Whitsunday Region 13.Volunteer Counselling Service

1 St John’s Crisis Accommodation
St John’s, a Supported Accommodation Assistance Program/Crisis Assistance Program (SAAP/CAP), funded through the Department of Communities (support) and Department of Housing (property); provides crisis accommodation and support 24 hours a day, 7 days a week to young males, 13 to 20 years of age for periods of up to 3 months. The service can accommodate up to 6 young males at any given time.

2 St Margaret’s Crisis Accommodation
St Margaret’s, a Supported Accommodation Assistance Program/Crisis Assistance Program (SAAP/CAP), funded through the Department of Communities (support) and Department of Housing (property); provides crisis accommodation and support 24 hours a day, 7 days a week to young women 13 to 20 years of age for periods of up to 3 months. The service can accommodate up to 6 young women at any given time.

3 St Luke’s Responsive Placement Service
St Luke’s Responsive Placement service, funded through the Department of Child Safety, is a residential service that provides intensive support for up to four males aged between 12-16 years of age who are subject to statutory intervention and have experienced disrupted attachments, multiple placement breakdowns and have complex to extreme support needs.  The service aims to offer a normalised, culturally sensitive environment conducive to the development of social and living skills in sustaining family and/or community placements.

4 Youth Substance Misuse Service
Youth Substance Misuse Service, funded through the Department of Communities, provides a responsive intervention service that targets young people aged 10 to 17 from Mossman to Innisfail including Yarrabah who have problematic substance use, as a preliminary step into longer term treatment and support.  This primarily includes: (1) operating an on-call rest and recovery service (100% Qld Police referrals) for young people using substances; (2) providing case coordination and follow up support to young people and their families; and (3) facilitating an outreach/ brokerage/ education program that maintains close links with collaborative partners in the Cairns region.

5 Transitional Housing Program
The Transitional Housing Program, funded through Department of Child Safety, provides accommodation and support (share house and outreach) to young people, aged 15-17 with moderate to high support needs, currently in the care of the Department of Child Safety and who have a readiness to transition into alternative independent accommodations.

6 Biboohra House
Biboohra House is a residential service in a rural location that provides accommodation and intensive support for up to 4 young males aged between 12 to 16 years, who are in the care of the Department of Child Safety and have complex to extreme behavioural needs.  

7 Cairns Homelessness Service Hub

The Cairns Homelessness Service Hub is a separate program under the auspice of Anglicare North Queensland Limited; overseen by the Hub Consortium with a joint goal of implementing and sustaining cooperative, coordinated and collaborative relationships and systems across the social housing sector to improve housing and support services.

8 Cairns Integrated Crisis Accommodation Service

The Cairns Integrated Crisis Accommodation Service provides temporary overnight accommodation, an evening meal, breakfast and hygiene facilities for up to 45 people who are homeless.  Informal counselling and support is provided, and access to essential services.  The program also operates a Parks Meal Service which provides meals daily to homeless people in Cairns.

9 Diversionary Centre

The Diversionary Centre was first established as a result of recommendations from the Royal Commission into Aboriginal deaths in custody, with the aim of providing an alternative to formal custody for intoxicated persons.  The Diversionary Centre is a sobering up facililty for intoxicated people who are at risk of being a danger to themselves or other people, are causing a public nuisance or who would otherwise be detained at the Cairns Watch House.  The Diversionary Centre provides short term accommodation and a safe, culturally appropriate place for people to sober up.  It has beds, laundry and hygiene facilities and meals for up to 36 people at a time.  The Centre is open 24 hours a day to receive referrals from police, other agencies and to be accessible to people who 'walk in'.  The Centre also provides a pick up service throughout various locations in the CBD, in response to police and community requests.  

10 Cell Visitor Program
The Cell Visitor Program was born out of the Royal Commission into Aboriginal deaths is custody, to ensure the safety and well being of detainees in the Cairns Watch House.  The Cairns Watch House is the largest in Queensland outside of Brisbane, and has the capacity to hold 100 detainees at any given time.  The purpose of the Cell Visitor Program initiative is to provide support services to Aboriginal and Torres Strait Islander people in police custody to reduce the incidence of suicide, self injury and health impacts related to intoxification and incarceration.  The Program operates 7 days a week wiith 24 hour on call support.

11 St James’ Responsive Placement Service

St James' Responsive Placement Service, funded through the Department of Child Safety is a residential service that provides support to males between 12-16 years of age who are subject to statutory intervention and have experienced disrupted attachments, multiple placement breakdowns and have complex to extreme support needs.  The service aims to offer a normalised, culturally sensitive environment conducive to the development of social and living skills in sustaining family and/or community placements.

12 St Mary’s Responsive Placement Service

St Mary's Responsive Placement Service, funded through the Department of Child Safety is a residential service that provides support for up to four females between 12-16 years of age who are subject to statutory intervention and have experienced disrupted attachments, multiple placement breakdowns and have moderate to high needs.  The service offers a normalised, culturally sensitive environment conducive to the development of social and living skills.

13 Anglicare Mackay Whitsunday Region
Anglicare Mackay Whitsunday Region Limited is a committed provider of a range of generic counselling/ support services committed to the well-being of family and community life in the Mackay Whitsunday Region encompassing Sarina, Mackay, communities of the Pioneer Valley and Central Highlands, Prosperpine, Airlie Beach, the Whitsundays and Bowen.